Refund and Returns Policy – MKXDisposable

At MKXDisposable.com, we stand behind the quality and reliability of every disposable vape we sell. Your satisfaction is our top priority, and we want your experience to be smooth from checkout to your final puff. If something doesn’t meet your expectations, our Refund and Returns Policy ensures a clear and fair resolution.

1. Overview

We take pride in offering premium THC disposable vapes built for performance, flavor, and safety. However, if you’re not completely satisfied, we’ve created a refund and return process that is simple, secure, and transparent.

This policy outlines:

  • What items can be returned
  • Conditions for refunds or exchanges
  • Non-returnable items
  • How to initiate a return
  • Return shipping responsibilities

2. Return Eligibility

You may return most unopened, unused products within 30 days of the delivery date for a refund or exchange, provided the following conditions are met:

  • The product must be unopened, unused, and in original condition
  • Packaging must be intact, including tamper-evident seals
  • All original accessories, labels, and documentation must be included
  • The item must not be listed as non-returnable

Returns that meet these requirements will qualify for a full refund or an exchange of equal value, based on your preference.

3. Non-Returnable Items

Due to safety, legal, and hygienic standards, the following items cannot be returned or exchanged:

  • Used or opened disposable vapes
  • Customized promotional items or bundles
  • Items marked final sale
  • Gift cards
  • Damaged items due to customer misuse or improper storage

Please read product listings carefully before purchasing.

4. How to Initiate a Return

We’ve made the return process simple:

  1. Contact Customer Support
  2. Receive Return Authorization
    • Our team will issue a Return Merchandise Authorization (RMA) and instructions.
    • Do not send any item back without an RMA.
  3. Prepare Your Return
    • Pack the item securely in its original packaging.
    • Include the RMA slip inside the package.
    • We recommend using a trackable shipping method.
  4. Ship the Product
    • Return shipping is at the customer’s expense unless the item is defective or shipped in error.
    • We are not responsible for lost or damaged returns due to inadequate packaging or untracked shipping.

5. Refund Processing

Once we receive and inspect your return, we’ll notify you of approval or denial. If approved:

  • Refunds will be issued to your original payment method
  • It may take 5–10 business days for the refund to reflect in your account

Please Note:

  • We may issue a partial refund if the product is damaged or shows signs of use
  • Shipping costs are non-refundable, unless the issue was our error

6. Exchange Policy

Need a different strain or device? We’re happy to help.

To initiate an exchange:

  • Contact us with your order number and exchange request
  • Once we receive the returned item in new condition, we’ll ship your replacement (subject to availability)
  • You may be responsible for return shipping, depending on the reason for the exchange

If your requested item is out of stock, you may choose a similar product or request a refund.

7. Defective or Incorrect Items

Your satisfaction and safety matter most. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number
  • Description of the issue
  • Photos of the product and packaging

If verified, we’ll issue a full refund or ship a replacement at no extra cost — including return shipping if needed.

8. Gift Returns

If you received a gift from MKXDisposable.com and need to return it:

  • We’ll issue store credit or a replacement if you can provide a gift receipt or order confirmation
  • Refunds to the original payment method can only be processed with the purchaser’s approval

9. Late or Missing Refunds

Haven’t seen your refund yet? Please:

  1. Check your bank account or credit card statement
  2. Contact your payment processor (some take longer than others)
  3. Contact us if it’s been more than 10 business days since refund approval

10. Return Shipping Policy

Unless the return is due to a shipping error or a defective product:

  • Customers are responsible for return shipping costs
  • We highly recommend using insured and trackable shipping
  • MKXDisposable.com is not liable for returns lost in transit

11. Need Help? Contact Us

Our support team is here to help with any return, refund, or exchange questions.

Contact Information:

Business hours: Monday–Friday, 9 AM–5 PM EST (excluding holidays)

12. Final Note

At MKXDisposable.com, we aim to create an experience that’s as dependable as our disposables. Whether you need to return, exchange, or ask a question, we’re here for you — no stress, no confusion, just great service.

Shop confidently. Vape responsibly.

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